At Veloura, we aim to provide a secure, simple, and transparent payment experience for all customers.

Accepted Payment Methods

We accept the payment methods displayed at checkout, which may include:

• Visa

• Mastercard

• American Express

• Apple Pay

• Google Pay

• Other supported payment methods available through our checkout

Available payment options may vary depending on your country, device, or payment provider.

Secure Payments

All payments are processed through secure third-party payment providers.

Veloura does not directly store your full card details.

Our payment partners use security measures designed to protect your payment information during the transaction process.

Payment Authorisation

By placing an order, you confirm that:

• You are authorised to use the selected payment method

• The billing information provided is accurate

• Sufficient funds or credit are available to complete the purchase

Your payment may be subject to additional verification or security checks by your bank or payment provider.

When Payment Is Charged

Payment is normally authorised or charged when your order is placed, depending on the payment method used.

If your payment is declined, your order may not be completed.

Currency

Prices are displayed in the currency shown on our website and during checkout.

Your bank or card provider may apply currency conversion fees if you use a payment method issued in another currency.

Any such fees are determined by your financial institution and are not controlled by Veloura.

Failed or Declined Payments

Payments may be declined for reasons including:

• Insufficient funds

• Incorrect card information

• Expired payment method

• Bank security checks

• Payment provider restrictions

• Incorrect billing information

If your payment is declined, please check your payment information or contact your bank or payment provider.

Payment Verification

To protect customers and prevent fraudulent transactions, some orders may require additional payment verification.

We may contact you if further information is required before your order can be processed.

We reserve the right to cancel or refuse an order where fraudulent or unauthorised activity is reasonably suspected.

Refunds

Approved refunds will generally be returned to the original payment method used for the purchase.

Once a refund has been processed, the time required for the funds to appear in your account depends on your bank or payment provider.

Please refer to our Return & Refund Policy for more information.

Pricing Errors

We make every effort to ensure that prices displayed on our website are accurate.

If an obvious pricing or technical error occurs, we reserve the right to correct the error or cancel the affected order.

If payment has already been received for a cancelled order, an appropriate refund will be issued.

Payment Security

Customers should never send complete card details, passwords, PIN codes, or other sensitive banking information by email, WhatsApp, or other messaging services.

Our customer support team will never ask you to provide your full payment card number or security code through these channels.

Contact Us

If you experience a payment issue or have a question about a transaction, please contact:

Veloura

Email: contact@veeloura.co.uk
Phone / WhatsApp: +44 7418 983344

Please include your order number where applicable so we can assist you more efficiently.