At Veloura, we aim to provide a reliable and straightforward delivery experience for every order.

Order Processing

Orders are typically processed within 24–48 business hours after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During busy periods, promotions, or seasonal sales, processing may take slightly longer.

Estimated Delivery Time

Once your order has been processed and dispatched, estimated delivery is generally:

United Kingdom: 5–10 business days
Ireland: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier availability, public holidays, weather conditions, customs procedures, or other circumstances outside our reasonable control.

Shipping Cost

Where Free Shipping is displayed on our website or at checkout, no standard shipping fee will be charged.

If paid or express shipping options are available, the applicable cost will be shown clearly before you complete your order.

Order Tracking

Where tracking is available, you may receive a shipping confirmation containing your tracking information once your order has been dispatched.

Please allow some time for the tracking status to become active after dispatch.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check:

• Full name

• House number and street

• City

• Postcode

• Country

• Contact details

If you notice an error in your shipping information, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has already been processed or dispatched.

Delayed Deliveries

Occasionally, deliveries may experience delays due to circumstances such as:

• Courier delays

• Severe weather

• Public holidays

• High seasonal demand

• Customs processing

• Incorrect or incomplete delivery information

• Local delivery disruptions

If your order appears significantly delayed, please contact our customer support team and we will assist you.

Lost Packages

If your tracking information shows no progress for an extended period or you believe your parcel may be lost, please contact us.

We may contact the courier or shipping provider to investigate the delivery.

Damaged Packages

If your parcel arrives visibly damaged, please take clear photographs of the packaging and product and contact us as soon as possible.

This will help us review the issue and provide an appropriate solution.

Multiple Packages

In some cases, an order containing multiple products may be shipped in separate packages.

If this happens, the packages may arrive on different dates.

Customs and Import Charges

Depending on the destination and applicable local regulations, customs duties, taxes, or import charges may apply.

Where such charges are not already included at checkout, they may be the responsibility of the customer unless otherwise required by law.

Contact Us

For questions about shipping, delivery, or tracking, please contact:

Veloura

Email: contact@veeloura.co.uk
Phone / WhatsApp: +44 7418 983344

Please include your order number when contacting us so we can assist you more quickly.