These Terms & Conditions govern your use of the Veloura website and any purchases made through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

1. About Veloura

Veloura is an online fashion retailer offering clothing, footwear, accessories, and other selected lifestyle products.

For any questions regarding these Terms & Conditions, you can contact us at:

Email: contact@veeloura.co.uk
Phone / WhatsApp: +44 7418 983344

2. Use of Our Website

You may use our website for lawful personal shopping purposes only.

You agree not to:

• Use the website for fraudulent or unlawful purposes

• Attempt to interfere with the security or operation of the website

• Copy, reproduce, or commercially exploit website content without permission

• Provide false or misleading information when placing an order

We reserve the right to restrict or refuse access to our website where misuse is suspected.

3. Product Information

We aim to ensure that all product descriptions, images, colours, measurements, sizes, and other information displayed on our website are accurate.

However, slight variations may occur due to:

• Screen and display settings

• Product manufacturing variations

• Photography and lighting

• Measurement methods

Product availability may change without notice.

4. Prices

All prices displayed on our website are shown in the currency indicated at checkout.

We aim to ensure that pricing information is accurate. If an obvious pricing error occurs, we reserve the right to cancel the affected order and issue a refund where payment has already been made.

Promotional prices, discounts, and special offers may be changed or withdrawn at any time unless otherwise stated.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing your order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to refuse or cancel an order where necessary, including in cases involving:

• Incorrect pricing

• Product unavailability

• Suspected fraud

• Incorrect customer information

• Payment issues

• Technical errors

If we cancel an order after payment has been received, the appropriate refund will be issued.

6. Payment

Payment must be completed using one of the payment methods available during checkout.

By submitting payment details, you confirm that:

• You are authorised to use the selected payment method

• The information provided is accurate

• Sufficient funds or credit are available to complete the transaction

Payments may be processed securely by third-party payment providers.

7. Shipping & Delivery

Orders are delivered to the shipping address provided during checkout.

Customers are responsible for ensuring that all delivery information is complete and accurate.

Estimated delivery times are provided for guidance and may be affected by circumstances outside our reasonable control, including courier delays, customs processing, weather conditions, public holidays, and unusually high order volumes.

Please refer to our Shipping Policy for more information.

8. Returns & Refunds

Customers may be eligible to return products in accordance with our Return & Refund Policy and applicable consumer protection laws.

Returned products should normally be unused, unworn, undamaged, and returned with their original packaging where applicable.

Certain products may not be eligible for return for hygiene, safety, personalised-product, or other legally permitted reasons.

Please refer to our Return & Refund Policy for complete details.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled once processing or shipping has started.

10. Incorrect or Damaged Products

If you receive an incorrect, damaged, or defective product, please contact our customer support team as soon as possible.

We may request photographs or other information to help assess the issue and provide an appropriate solution.

11. Intellectual Property

All website content, including text, graphics, layouts, logos, images, designs, and other materials owned by Veloura is protected by applicable intellectual property laws.

Content may not be copied, reproduced, republished, distributed, or commercially used without prior permission.

Third-party trademarks and brand names remain the property of their respective owners.

12. Third-Party Services

Our website may use or link to third-party services, including:

• Payment providers

• Shipping and courier companies

• Analytics services

• Marketing platforms

• Social media platforms

Veloura is not responsible for the independent policies, content, or operation of third-party websites and services.

13. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be prohibited by law.

To the extent permitted by law, Veloura will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

Your statutory consumer rights remain unaffected.

14. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection legislation.

By using our website, you acknowledge that certain personal information may be processed where necessary to complete your order, provide customer support, prevent fraud, and operate our services.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services,